Terms & Conditions

Introduction

Welcome to Lensy. By accessing or using our website, creating an account, placing an order or purchasing products from our online store, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use the website or place an order through the Lensy online store.

Use of the Website

You may use the Lensy website for lawful personal shopping, browsing, account management and communication with us.

You agree not to:

• Use the website for unlawful or fraudulent purposes
• Attempt to gain unauthorised access to the website or customer accounts
• Interfere with the operation, security or performance of the website
• Use automated tools to copy or extract website content without permission
• Submit false, misleading or fraudulent information
• Attempt to misuse discounts, coupons, refunds or promotional offers

Products

Lensy offers clothing and related fashion products through our online store. We make reasonable efforts to display product descriptions, colours, images, sizes and other details accurately.

Colours and appearance may differ slightly depending on lighting, photography, screen settings, fabric batches and individual device displays.

Many Lensy garments are produced locally in small batches. Product availability may therefore be limited and certain styles, fabrics, colours or sizes may sell out.

Pricing

Product prices displayed on the website are shown in South African Rand unless otherwise stated.

Lensy reserves the right to change product prices, promotions, delivery fees and other charges from time to time without prior notice.

The price applicable to your order will be the price displayed and confirmed during checkout at the time the order is placed.

Orders

Placing items in your shopping cart does not reserve those products. Products are only secured once the checkout process has been completed and payment has been successfully processed or otherwise accepted.

After an order is placed, you may receive an automated order confirmation. This confirms that we have received your order but does not necessarily guarantee that every item will be available for fulfilment.

Lensy may cancel or decline an order where necessary because of stock availability, suspected fraud, payment problems, incorrect pricing, delivery limitations or other reasonable operational reasons.

Payments

Payments may be processed through third-party payment providers made available during checkout.

By submitting payment details, you confirm that you are authorised to use the payment method selected and that the information provided is accurate.

Lensy may delay or decline fulfilment where payment has not been confirmed or where a payment transaction is flagged for additional verification.

Delivery

Orders will be delivered to the shipping address supplied during checkout. Customers are responsible for ensuring that delivery information is complete and accurate.

Delivery times provided on the website are estimates and may be affected by courier delays, public holidays, weather, remote locations, high order volumes or circumstances outside Lensy’s reasonable control.

Additional delivery charges may apply depending on location, courier requirements or the value of the order.

Where a parcel cannot be delivered because incorrect or incomplete delivery information was supplied, additional courier charges may apply before the parcel is resent.

Returns & Exchanges

If you would like to return or exchange an eligible item, please contact Lensy within the return period communicated on our website or order documentation.

Unless otherwise required by applicable law, returned products should be:

• Unworn
• Unused
• Unwashed
• In their original condition
• Returned with original tags where applicable
• Free from damage, marks, odours or alterations

Certain products may not be eligible for return for hygiene, customisation, final-sale or other lawful reasons. Any such exclusions should be clearly communicated where applicable.

Refunds, where approved, will generally be processed using the original payment method or another reasonable method agreed with the customer.

Customer Accounts

Customers may create an account to manage orders, delivery information and other account features.

You are responsible for keeping your login information and password confidential and for activity carried out through your account.

Please contact Lensy if you believe that your account has been accessed without permission.

Lensy may suspend or restrict an account where there is evidence of fraud, abuse, security concerns or misuse of the website.

Promotions, Sales & Coupons

From time to time, Lensy may offer promotional prices, coupon codes, discounts, sale items or other special offers.

Unless otherwise stated:

• Promotions are subject to availability
• Coupon codes may have expiry dates
• Only one coupon may be permitted per order
• Some products may be excluded from promotions
• Promotional offers may not be exchanged for cash
• Lensy may withdraw or amend promotions where reasonably necessary

Intellectual Property

Unless otherwise stated, the Lensy website and its content, including branding, logos, product photography, graphics, written content, designs and website layout, belong to Lensy or are used with permission.

Content may not be copied, reproduced, distributed, commercially exploited or used to create competing material without prior written permission.

Limitation of Liability

Lensy takes reasonable care in operating the website and fulfilling customer orders. However, the website may occasionally be temporarily unavailable because of maintenance, technical problems or third-party service interruptions.

To the extent permitted by applicable law, Lensy will not be responsible for indirect or consequential loss arising solely from circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to limit any consumer rights or legal remedies that cannot lawfully be excluded under South African law.

Applicable Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Where applicable, consumer transactions may also be subject to protections provided under South African consumer and electronic commerce legislation.

Any dispute should first be raised with Lensy so that we have a reasonable opportunity to resolve the matter directly with you.

Changes to these Terms

Lensy may update these Terms & Conditions from time to time to reflect changes to our business, services, website functionality or legal requirements.

Updated terms will be published on this page together with a revised “Last Updated” date.